Frequent Ask Questions
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We understand that no two jobs are the same and that customers will have questions. We have done our best to list some of the most common questions and answers below.
Can you clean the windows when I’m not home?
Can you clean the windows when I’m not home?
If you don’t leave the key or pin…. out that could cause problems to
Yes, we are happy to clean the windows without any one being home and we are police cleared for your peace of mind.
What methods do you use?
We have invested a lot of time and money into equipment to make sure there aren’t many windows we can’t clean. We also give a 100% satisfactory guarantee on all our work, if any work isn’t 100% we will return within 24 hours.
My windows are badly stained, can you remove this?
In most cases we can, but sometimes depending on the damage it’s more cost effective to replace the glass but we are always happy to give advice in these situations.
We have some pretty awkward windows previous window cleaners said can’t be done?
There are some pretty difficult windows to clean here in nz and we hear this quite often but because of our experience and equipment we can reach the majority of the hard to reach glass.
How often do you recommend the cleaning of windows?
This is entirely the customer’s choice and no matter what the frequency we promise to be there on the date and time arranged. Except those circumstances out of our control…. acts of God, Earthquakes, accidents ETC..
Do you clean one-off’s and builders cleans?
Yes.
Do you clean in the rain?
Yes, and all work is covered under our 24 hour guarantee. There are always some great discounts to be had in the rainy season
We can do winz quotes Let us know during our appointment, that is the case
provided the winz officer know that,
we can email WINZ QUOTES to them and will have that fixed up.
Moving costs up-to $1000
If you’re moving house, we able to help with a Moving Truck/Move Out-Cleaning Assistance You’re entitled to under the winz Act that you were Moving costs related to moving
payment. Tell your winz offers it’s required to clean/carpet-clean the property before leaving… under the legislation … residential tenancy Act
Super Clean Return Policy
Our super clean is committed to ensuring that our customers are completely satisfied with the services we provide. However, we understand that there may be instances where a return or refund is necessary. In order to address these situations, We have a return policy that outlines the steps that need to be taken in order to request a return or refund.
To request a return or refund, you must contact our customer service team within 24 hours of receiving your service. If you have any issues with the quality of the service provided, please provide detailed information and photos to support your claim. We will work with you to find a resolution, which may include returning to the property to fix any issues or providing a refund.
Please note that we will not provide a refund if you have not paid your invoice or if you have tried to manipulate our system or abuse our time and services. Additionally, we will not return to the property if there are too many people present or if we are unable to gain access to the property within a reasonable timeframe.
We hope that this return policy provides clarity and helps to address any concerns you may have about the services we provide. If you have any further questions, please don’t hesitate to contact us.